Privacy Policy

Last updated: October 15, 2024

We take steps intended to meet privacy principles and requirements with respect to personal information under applicable privacy legislation. This Privacy Policy describes our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You. We use Your Personal Information to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the contents of this Privacy Policy, then you may not be able to use all the Services as designed. 

Interpretation And Definitions

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

For the purposes of this Privacy Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Pattison. 
  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
  • Personal Information is any information that relates to an identified or identifiable individual and which can be used to identify this individual, directly or indirectly. 
  • Service refers to the Website.
  • Service Provider means any natural or legal person who processes data on behalf of the Company, including without limitation Personal Information. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used. 
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Website refers to the following website all subdomains thereto and related websites: Pattison, accessible from https://pattisonid.com/. 
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable. 

Collecting And Using Your Personal Information

Types of Data Collected

Personal Information

While using Our Service, We may request that You provide certain Personal Information. We only collect Personal Information that is necessary to provide You with Our Services. Where possible, We indicate which fields are required and which fields are optional:

  • If You use the contact feature on Our Website, We may collect Your name and email address. We use this information to respond to Your request or comment. If You send us emails or letters, We may collect such information in a file specific to You. This information is used to contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication.
  • If You use Our job application feature with respect to an employment opportunity posted on our Website, We will collect Your name, email address, and any other information you provide, including employment history. We use this information to review and respond to Your application. 
  • If You subscribe to a mailing list, We will collect Your name and email address to send You emails about various news, whitepapers, case studies and promotions around the Service and Our products. Even after subscribing to one or more newsletters and/or opting in to one or more offers to receive marketing and/or promotional communications from Us, You may elect to modify Your preferences by following the “Unsubscribe” link provided in an email or communication received.

We may also use the Personal Information We collect to communicate with You, including through tailored marketing messages and transactional emails, about products and services offered by, to conduct, process and complete transactions with clients, to meet legal, regulatory, insurance, security and processing requirements, and otherwise with Your consent, or as permitted or required by law. Unless otherwise permitted or required by applicable laws or regulations, We will retain Your personal information only as long as necessary to fulfill the purposes for which it was collected, including for the purpose of satisfying legal, accounting or auditing requirements. Furthermore, We do not sell your information to third parties.

Usage Data, Tracking Technologies and Cookies

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device’s Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a Device, We may collect certain information automatically, including, but not limited to, the type of Device You use, Your Device unique ID, the IP address of Your Device, Your mobile operating system, the type of mobile Internet browser You use, unique Device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

We can also use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. These technologies can be used for remarketing techniques, or more generally to have a better understanding of Our customers and how they interact with Our Website. The technologies We use may include:

  • Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
  • Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

We may use both session and persistent cookies. A “session cookie” expires immediately when You end your session (i.e. close your browser). A “persistent cookie” stores information on the hard drive so when You end your session and return to our Site at a later date, the cookie information is still available. The cookies placed by Our server are readable only by Us, and cookies cannot access, read or modify any other data on a computer.

Many web browsers allow You to manage Your preferences. You can set Your browser to refuse cookies or delete certain cookies. You may be able to manage other technologies in the same way that You manage cookies using Your browser’s preference. In some instances, tracking tools used by third-party service providers may be disabled. For example, Google allows You to deactivate cookies designed to target ads by accessing the Opt-Out page of its main website. Google Analytics may also be deactivated, once You download the browser add-on available for that purpose. You may also decline the use of cookies by other third-party vendors by logging on to the Network Advertising Initiative consumer deactivation page.

We may also use Google Analytics on our Website. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy

Use of Your Personal Information

In addition to the other usages described above, Your Personal Information may be used for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of Our Service.
  • To manage Your requests: To attend and manage Your requests to Us.
  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by Us about our Service users is among the assets transferred.
  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

Disclosure of your Personal Information

We may share Your Personal Information in the following situations:

  • With Service Providers: We may share Your Personal Information with Service Providers that perform services on Our behalf, such as to monitor and analyze the use of Our Service, to host Our servers and process data and for marketing purposes. In this case, We take reasonable contractual measures to make sure Our Service Providers acknowledge and understand their responsibilities in protecting Your Personal Information, and to ensure that Your Personal Information benefits from similar levels of protection as it does when processed by Us.
  • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
  • With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to comply with this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
  • With Your consent: We may disclose Your Personal Information for any other purpose with Your consent.

We may also share Your Personal Information as necessary to meet legal, regulatory, insurance, audit, and security requirements, and as otherwise with your consent, or as permitted or required by law (including as required by applicable Canadian and U.S. laws applicable to us or our service providers) or to preserve our rights. Therefore, in response to a verified request by law enforcement or other government officials relating to a criminal investigation or alleged illegal activity, We can (and You authorize us to) disclose Your name, city, province, telephone number, email address, and order history without a subpoena. However, in an effort to balance Your right to privacy and the ability to keep the community free from bad actors, we will not disclose additional information to law enforcement or other government officials without a subpoena, court order, or substantially similar legal procedure, except when the additional disclosure of information is necessary to prevent imminent physical harm or financial loss.

Retention of Your Personal Information

The Company will retain Your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy, or in accordance with applicable legislation. We will retain and use Your Personal Information to the extent necessary to comply with Our legal obligations (for example, if We are required to retain your data to comply with applicable laws), resolve disputes, and enforce Our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods. If such Usage Data constitutes Personal Information, it will be processed in accordance with this Privacy Policy and applicable laws. 

Transfer of Your Personal Information

In order for us to carry out Our Services, the Personal Information We collect may be collected, used, disclosed, stored or processed on servers located other than where You reside, including Quebec, another Canadian province or the United States, for the purposes described within this Privacy Policy. Please note that the privacy laws in such jurisdictions may differ from Quebec and Canada privacy laws. Reasonable contractual or other measures We may take to protect Your Personal Information while processed or handled by these service providers are subject to applicable foreign legal requirements, including lawful requirements to disclose personal information to government authorities and law enforcement in certain circumstances. By submitting Your Personal Information or engaging with the Site, You consent to such transfer and storage.

If You would like to obtain more information about our policies and practices with respect to the transfer and processing of Personal Information outside of Canada and/or Quebec, please contact our Privacy Officer in any of the ways described in the “Contact Us” section of this Privacy Policy.

Security of Your Personal Information

We take reasonable steps to protect the Personal Information in Our custody or control using physical, electronic or procedural security measures, including firewalls and encryption, that are appropriate having regard to the nature and sensitivity of the information. We take reasonable measures to limit access to this data to authorized employees and contractors who need to know that information in order to perform, develop or improve Our Service. The security of Your Personal Information is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Information, We cannot guarantee its absolute security.

Links To Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services nor for how your Personal Information is processed or used by these third-party sites.

Accessing, Correcting and Deleting Personal Information

It is important that the Personal Information We hold about You is accurate and up to date. Please keep Us informed if your Personal Information changes. By law, You have the right to request access to and/or correction of the Personal Information We hold about You.

If You wish to review, verify, correct, or withdraw Your consent to the use of Your Personal Information, You may also send us an email using the contact information provided below to request access, correction, or deletion of any Personal Information You have provided to Us. We may not accept a request to change information if We believe that the change would violate a law or legal requirement or result in incorrect information.

Before providing You with access to your information, We may ask You for specific information to help Us confirm Your identity and right of access, and to provide You with the Personal Information We hold about You, or to make the requested changes. In some cases, applicable law requires Us to refuse to provide You with access to some or all of the Personal Information We hold about You, or that We may have destroyed, erased or made anonymous in accordance with our legal record-keeping obligations and privacy best practices.

Please note that if You request deletion of certain information, We may not be able to provide You with certain Services. We will explain the consequences of deletion at that time to assist You in your decision.

If We are unable to provide You with access to your personal information, We will inform You of the reasons why, subject to any legal or regulatory restrictions. Such restrictions may include, for example, information about another individual that would reveal their personal information or confidential business information, or would be prohibitively costly to provide

Changes To This Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

  • By email: [email protected]
  • By phone number: 647-793-8692
  • By mail: 1655 Feldspar Court, Pickering, ON, L1W 3R7